Refund & Cancellation Policy

This policy applies to digital products, software deliverables, consulting engagements, custom development work, and subscription-based services offered by Avartana Labs.

If a specific statement of work, order form, invoice, or written agreement contains different refund terms, that document will control to the extent permitted by applicable law.

Cancellation requests are generally considered only if they are submitted within 7 days of placing the order and before the relevant product, subscription, or service work has been delivered, activated, or substantially performed.

If work has already started, access has been granted, or a subscription period has begun, the request may be denied or limited to the unused portion of the service where required by law.

For eligible product purchases, refund requests should be made within 7 days of receipt or access. Requests made after that period will be reviewed case by case.

We do not usually offer refunds for products that have been downloaded, accessed, customized, or used, unless the product is defective, materially different from its description, or a refund is required under applicable consumer law.

For services, milestone-based work, retainers, and custom development, completed work is generally non-refundable. Partial refunds may be considered for unused, unstarted, or materially undelivered portions of the engagement.

For subscriptions, you may cancel future renewals at any time. Cancellation stops the next billing cycle, but amounts already charged are not refundable except where required by law or expressly stated in your contract.

If you receive a damaged, defective, or materially incorrect deliverable, contact us within 7 days of receipt or access and include enough detail for us to review the issue.

Once we verify the issue, we may provide a replacement, revision, service credit, partial refund, or full refund, depending on the facts and the nature of the purchase.

Approved refunds are typically processed within 7 business days after confirmation, although the time it takes for the amount to appear in your account may depend on your payment method, card issuer, bank, or payment processor.

We may process refunds to the original payment method unless doing so is not possible, in which case we will use another reasonable method permitted by law and the payment provider.

This policy is intended to work alongside applicable consumer protection laws in India and, where relevant, the laws that apply to international customers.

If a mandatory law gives you a stronger right to cancel or receive a refund, we will honor that right to the extent required.