Terms & Conditions

By accessing www.avartanalabs.com or engaging Avartana Labs for services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and our Refund & Cancellation Policy.

If you are entering into these terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these terms.

Avartana Labs provides the following services:

• Custom software and web application development
• Mobile application development (iOS and Android)
• SaaS platform design and development
• UI/UX design and product strategy
• Technology consulting and digital transformation services
• Ongoing maintenance, support, and retainer engagements

Services are provided on a project basis or through ongoing service agreements, governed by individual Statements of Work (SOW), proposals, or contracts signed between the parties.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable prior notice to active clients.

Refund and cancellation requests are governed by our Refund & Cancellation Policy. Key points include:

• Cancellations must be requested within 7 days of order placement and before work has commenced
• Completed milestones and delivered work are generally non-refundable
• Subscription cancellations stop future billing but amounts already paid are not refunded
• Defective or materially incorrect deliverables will be reviewed and remedied per our Refund Policy
• Where a specific statement of work or contract contains different refund terms, those terms take precedence

As a client or user of our services, you agree to:

• Provide accurate, complete, and timely information required for project delivery
• Respond to requests for feedback, approvals, or content within agreed timelines
• Comply with all applicable laws and regulations in your use of our deliverables
• Not use our services for any unlawful, fraudulent, or harmful purpose
• Maintain confidentiality of any access credentials, API keys, or login details provided
• Not attempt to reverse-engineer, copy, or repurpose our proprietary tools or methodologies
• Not engage in any activity that may harm, disrupt, or overload our systems or infrastructure

Both parties agree to maintain the confidentiality of all non-public information exchanged during the engagement. Avartana Labs will not disclose client information, project details, or business data to third parties except:

• As required by applicable law or court order
• With the client's explicit prior written consent
• To sub-contractors or service providers under confidentiality agreements, solely as needed to deliver the services

Detailed confidentiality obligations are typically formalised in a separate Non-Disclosure Agreement (NDA) or within the service agreement.

Our services are provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law:

• Avartana Labs disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement
• Avartana Labs shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Avartana Labs shall not be liable for loss of profits, revenue, data, business opportunities, or goodwill arising from use of our services
• Our total aggregate liability in connection with any engagement shall not exceed the total fees paid by the client for the specific service giving rise to the claim in the preceding 3 months

Nothing in these terms excludes liability for fraud, gross negligence, or wilful misconduct.

You agree to indemnify, defend, and hold harmless Avartana Labs, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in connection with:

• Your use of our services in violation of these terms
• Your infringement of any third-party intellectual property rights
• Your violation of any applicable law or regulation
• Any content or materials you provide to us

Either party may terminate a service agreement in accordance with the specific terms outlined therein. In the absence of specific termination clauses:

• Either party may terminate with 30 days written notice
• We may terminate immediately for material breach, non-payment, or violation of these terms
• Upon termination, all outstanding payments become immediately due
• Both parties' confidentiality obligations survive termination
• Provisions relating to IP ownership, limitation of liability, and governing law survive termination

In the event of any dispute arising from these Terms or any service engagement, the parties agree to:

• First attempt to resolve the dispute through good-faith negotiation within 30 days of written notice
• If unresolved, submit the dispute to mediation before initiating formal proceedings
• If mediation fails, disputes shall be subject to the exclusive jurisdiction of courts in New Delhi, India

These terms are governed by the laws of India.

These Terms and Conditions are governed by and construed in accordance with the laws of India, including the Indian Contract Act, 1872, the Information Technology Act, 2000, and other applicable legislation. Any legal proceedings shall be conducted in the courts of New Delhi, India.

We reserve the right to modify these Terms and Conditions at any time. Material changes will be communicated through:

• A notice on our website at www.avartanalabs.com
• Email notification to active clients
• An updated “Last Updated” date at the top of this document

Your continued use of our services after changes take effect constitutes your acceptance of the revised terms.